Faq

Faq

FREQUENT ASK AND QUESTIONS

Our Commitment to Your Relaxation

1

Reserve Room

Generate a direct reservation on our website and access the best benefits and rates.

2

Book Extra Service

We have a group of professionals who will make your activities the best experience.

3

Come to the Hotel

We know that you have had a long trip, it is not necessary to go through reception, check in is online

4

Enjoy the Stay

Our staff is attentive to any requirement you may need, count on our support and assistance at all time

TERMS ANS CONDITIONS

HOTEL POLICIES

If you don't find what you are looking for, please contact us.

Departure time is at 12 noon.

Check-in time is 2 p.m.

If you wish to check in early or late, please contact us.

All our guests must be registered at reception using the QR code found on our welcome sheet located in their room.

Visitors not registered at the reception are not allowed access to the rooms.

If there is an extra person in the room, the occupancy value will be charged to the client’s account.

If you wish to extend your stay, please contact reception 24 hours in advance.

Smoking is prohibited in the rooms except for outdoor areas.

Playing musical instruments, radios or televisions at high volume or loud parties is prohibited.

Rest time is from 10:00 pm to 6:00 am.

No pets allowed
Cooking is not allowed in rooms or balconies.

Any damage caused by guests to hotel property will be paid for by the guest.

The administration reserves the right to terminate the hosting contract if any of the above regulations are violated.

Alterations and cancellations of hotel rooms must be made in writing or via e-mail info@hotelcasona1914.com

Hotel Casona 1914 adheres to the highest standards of ethical practices in all of our operations and is dedicated to protecting the privacy of all visitors to our website. 

Since no personal information is required to obtain access to any part of our website, we do collect information voluntarily provided by our visitors to generate the reservation. Additionally, we may use “cookie” technology to obtain non-personal information from our online visitors. This allows us to correctly provide our website users with the appropriate content and technology. We ensure that the personal information collected is protected from public access and that we do not sell or rent such information to third parties. The information you provide helps us better serve your interests.

To secure your reservation during high season, a deposit or valid credit card number is required.
The deposit guarantees confirmation of your reservation.
Please make your reservations through our online reservation form. We will send a confirmation of your reservation after receiving your information. Please provide the names of all people staying, approximate time of arrival, whether you would like transportation from the airport, and any food allergies.

If you need to cancel your reservation, please take into consideration our formalities: Cancellations between 48 hours and 0 hours will be charged 100% of the total value.

Reservations must be canceled via email to the hotel or our WhatsApp directly. In any case,  write down and retain for your records a cancellation number. This is your insurance against erroneous billing.

We provide security to protect your credit card information, name, address, email and other personal information that you may provide in the reservation or contact sections of our website.
We use 40-bit class 3 encryption and https. This allows the use of Secure Socks Layer, which is a data encryption method. This protects sensitive information and financial data from interception and hacking.
If you have joined our mailing list, we may occasionally send you relevant information or promotional materials. You will never receive more than one or two emails a month. If you prefer not to be contacted by us in the future, you can request to be removed from our mailing list at any time by sending us a message at info@hotelcasona1914.com

For special needs write to us and we will be happy to help you